When to wear the face mask
The use of a mask inside the Hotel will not be required when you can maintain the safety distance of 1.5 meters with other people. Yes, it will be required in elevators when you share it with people who are not from the same room. Outside the Hotel it is mandatory to enter shops, shopping centers, bars … so we recommend that you carry it with you at all times.
Security Distance
You must always maintain a safety distance of 1.5 meters with other clients, and you must not have unnecessary physical contact with Hotel employees (hugs, kisses …).
Hygiene standards
Hands should be washed frequently with soap and water or if not possible with hydro-alcoholic gel, placed in different points of the hotel. In any case, you should wash your hands thoroughly after sneezing, blowing your nose, coughing or touching potentially contaminated surfaces (money, documents, etc.). You must make responsible use of the hydro-alcoholic gel.
Waste
Disposable face masks, gloves, tissues, and any other personal hygiene items should be throwed in your room’s wastebasket or in special containers with a lid and bag red placed at different points in common areas.
Respect for the safety rules
You must respect the capacity of each area of the Hotel, the distance lines in the queues and the marked directions of circulation.
In the pool
To guarantee the security of the complex, it is not permited the use of the hammocks due to COVID. It is permited the use of towels on the floor inside of the pool zone keeping a safety distance of 2 meters between people
Cleaning and maintenance of rooms
Cleaning and maintenance in the rooms must be done without clients inside. If any maintenance work must be done with the client inside (opening of a safe), the client must wear a mask.
In case of symptoms
If you have a body temperature above 37.5 ºC or any other symptom compatible with COVID19 (cough, fever, difficulty breathing, etc.), you should immediately leave the pool, restaurant or other common areas and immediately go to your room with your companions and notify the reception by phone. You should not leave your room until our doctor visits you or until we notify you to transfer yourself to a health center. Anything you need will be provided by our staff in your room (food, drinks …)
Collaboration with the staff
You must collaborate at all times and follow the instructions of our staff. You should not joke or pretend symptoms of the disease.
